Mutual Matters

Who’s responsible for patient compliance and follow-up?

Posted by Georgette Samaritan, RN, BSN, CPHRM on Jul 28, 2016 1:30:00 PM

With patient “no-show” rates estimated to be between 5 and 55 percent, doctors are struggling to provide adequate patient follow-up care. Physicians have asked questions like, “What’s my liability when patients miss scheduled appointments and / or do not comply with their plan of care?” 

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Topics: Risk Management, Patient Safety

When the Medical Board Calls…..Don’t Panic

Posted by Georgette Samaritan, RN, BSN, CPHRM on Jun 30, 2016 12:30:00 PM
When you receive a medical board inquiry, it's the letter all physicians dread. Now, what do you do? Panic? Throw the letter away? Call and confront the complainant with this accusation and try to talk them out of it? Call your fellow physicians to get their support on the factual or expert issues which might be involved? Go on vacation and deal with it later? Alter or destroy the medical record?

The answer is: absolutely do none of the above.

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Topics: Risk Management

Georgia Physicians, Updated Chaperone Guidelines Announced

Posted by Kristen on Jun 16, 2016 12:30:00 PM

Chaperones and their use in the healthcare environment is a delicate issue. Many patients may feel more comfortable during a physical examination if there is a chaperone present. Physicians must balance the patients’ need for privacy with their requirement to maintain professional boundaries in their interactions with patients.  

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Topics: Hospital Management, Risk Management, Practice Management, Legal and Regulatory